Gracie Lozano serves as a Vice President in Human Resources at USAA, a mission led financial services organization that serves the military, our veterans, and their families.  She is the Senior Human Resources Business Partner (HRBP) for Insurance (P&C and Life), Strategy, Digital, Brand, Human Resources, and Transformation organizations. She leads a team of 35 HR executives and professionals that provide HR solutions to acquire, develop, and retain talent. In this role, Gracie works directly with Executive Council leaders and their organizations comprising of over 18K employees. She serves as a key and trusted advisor providing strategic HR guidance to C-Suite and the executive leadership team to design and execute HR strategies to deliver on key business initiatives. In her capacity, she provides thought leadership to influence and enable the business to serve members, deliver their plan, and drive employee growth and engagement. Gracie represents HR on critical business committees, is an executive sponsor of a Diversity and Inclusion business group and a member of the Senior HR Leadership team reporting to the Chief Human Resources Officer.

Gracie joined USAA in 1994 and became a member of executive leadership in 2014. Within her USAA tenure, Gracie has 23 years of HR experience. She served as a Strategic HR Business Partner supporting Insurance, Investment and Banking organizations. She has an in-depth knowledge of organizational design, influencing business transformation, leading divestitures, talent development, and strategic workforce planning. Gracie has served on several governance committees and a trusted partner with Legal, Licensing, Risk and Compliance.

Gracie holds a Bachelor of Science, Business Administration from Old Dominion University. She is intimately involved in outreach for the military and community. Gracie has a deep connection to USAA’s mission as a proud Navy spouse and daughter of a Vietnam War Veteran who served in the United States Marine Corps. Gracie and her husband, Gilbert, are blessed with 2 incredible boys, Gavin and Gerik.