Bess Healy

Synchrony Financial

Senior Vice President, Chief Information Officer
Synchrony Financial

Bess Healy is the CIO and SVP of Strategy and Transformation at Synchrony. She focuses on creating the future of servicing by delivering hyper-personalized experiences to her customers through insights-driven technology solutions.
Bess has held successive roles of increasing responsibility throughout her impressive career – the past 16 years at Synchrony and General Electric in various commercial, technology, operations, and change management roles. Most recently, she served as senior vice president and general manager of the Walmart portfolio. Previously she was responsible for the technology strategy and program leadership for enterprise operations, including digital and traditional customer service, collections, fraud, and facilities, as Senior Vice President of Customer Systems and Strategic Initiatives. She was also instrumental in building the technology infrastructure required for separation from the General Electric company. Bess joined GE in 2001 and was a Six Sigma Blackbelt focused on improving global computing operations service delivery.

Before joining GE, Bess served in the United States Army for seven years as an Officer in the Adjutant General’s Corps in the US and Germany. In this role, Bess was commended for superior personnel and administrative support for 11 deployments in six months, including Bosnia, Kosovo, and Hurricane Mitch Relief in Central America. Previously, Bess led the institution of Total Quality Management into her local Military Community, enabling them to receive US Army Malcolm Baldridge Quality awards for two consecutive years. Originally from Dadeville, AL, Bess attended the United States Military Academy at West Point, where she received her B.S. in Environmental Engineering in 1994.