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Executive Vice President and Chief Digital Officer
Fifth Third Bancorp
Melissa serves as Executive Vice President and Chief Digital Officer and head of digital and marketing for Fifth Third Bank, N.A. She is responsible for ensuring a client-centered, digital-first approach to all areas of the Bank, including Consumer Banking, Commercial Banking and Wealth & Asset Management. Melissa joined Fifth Third in May 2016 and has been integral to the Bank’s transformation to thrive in the digital world. Her efforts have earned her recognition among American Banker’s Most Powerful Women in Banking for three years running, starting in 2019. Before joining Fifth Third, Melissa held several senior management positions at Citigroup, including chief operating officer for Citi FinTech, head of Citi’s Consumer Innovation Labs, and Global Digital head for Citi’s consumer banking business. Melissa earned a bachelor’s degree from Kalamazoo College in Michigan, a master’s degree from Michigan State University’s School of Labor & Industrial Relations and an MBA in finance and operations from New York University’s Stern School of Business.
